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Quality Management

The processes required to ensure that the project will satisfy the needs for which it was undertaken, consisting of:

  • Quality planning – identifying which quality standards are relevant to the project and determining how to satisfy them.
  • Quality assurance – evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.
  • Quality control – monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.